Style & Behavior

The Style & Behavior tab lets you customize how your agent looks, sounds, and behaves. Use it to align the agent with your brand, set its personality, and define how it engages with users.

What You Can Customize

🎨 Look & Feel

Colors & Avatar → Adjust the agent’s visual style (background, text color, icon/avatar).
Brand Fit → Ensure the agent matches your product’s brand guidelines for a seamless experience.

🗣️ Tone & Role

Tone of Voice → Define whether the agent should sound professional, casual, friendly, or technical.
System Instructions → Set high-level behavior (e.g., “You are a supportive onboarding coach” or “You act as a product expert”).
Role Definition → Choose the persona the agent should play in your product (helper, coach, assistant, guide).

💬 Conversation Starters

Starter Prompts → Configure suggested questions or tasks that appear when users first interact.
Knowledge Starters → Point users toward key topics or FAQs from your Knowledge Base.
Action Starters → Suggest common actions (e.g., “Invite a teammate,” “Create a campaign”).

🎤 Voice & Audio

Voice Chat → Enable real-time audio conversations with your agent.
Text-to-Voice → Let the agent speak responses back to the user.
Voice Style → Select a preferred voice style (clear, friendly, professional).

How to Use Style & Behavior

Navigate to Agent Studio → Style & Behavior.
Update branding (colors, logo, avatar) to match your product’s identity.
Define tone & system instructions so the agent speaks and acts in the right way.
Add conversation starters for actions and knowledge so users can begin quickly.
(Optional) Enable voice chat and pick a voice style.
Save changes → preview your agent in the Playground before publishing.

Best Practices

Keep it on-brand → Align colors, fonts, and tone with your company’s design system.
Be consistent → Use the same tone across agent, docs, and UI for trustworthiness.
Guide users → Use conversation starters to help users discover what the agent can do.
Test with real users → Try voice mode with internal teams before enabling broadly.
Iterate → Adjust tone and role as your agent evolves.

✅ With Style & Behavior, your agent becomes more than functional — it feels like a natural part of your product, speaking in your brand’s voice and guiding users the way you want.